General Information

 

  • Please note that the following information represents answers to the most common questions about the practice, but is not intended as a comprehensive list of our policies and procedures.   

  • The office is generally open from 8:00 AM until 5:00 PM, Monday through Friday.  However, individual clinicians' schedules do vary, and some may offer early or late appointments.

  • The office will be closed to observe major holidays.  

  • In case of inclement weather, closings will be announced on WBTVWSOC, and on the news page of the Eastover Psychological & Psychiatric Group website.

 

Lake Norman Office

  • The Lake Norman office is located at 19900 West Catawba Avenue, Suite 201, Cornelius, NC 28031.

  • We are conveniently located just off exit 28 (South 21/Lake Norman/Cornelius) from I-77.  Look for our signage on the outside of the office building we share with several other businesses and medical practices.  Parking is located in the back of the building.  We are on the second floor in Suite 201.

  • The phone number is 704-987-2560.

  • The fax number is 704-987-2561.

 

Ballantyne Office

 

  • The Ballantyne office is located at 7810 Ballantyne Commons Parkway, Suite 201, Charlotte, NC 28277.

  • We are located in a small office park called Colony at Piper Glen at the northeast corner of the intersection of Rea Road and Ballantyne Commons Parkway.  We are across Rea Road from the Stonecrest Target/Harris Teeter/Chick-fil-a.

  • There are entrances to the office park off of both Rea Road and Ballantyne Commons Parkway.  Once in the office park, there are two buildings -- we are located in 7810, the 3 story building.  We are on the second floor in Suite 201.

  • The phone number is 980-213-3530.

  • The fax number is 980-213-3579.

 

Insurance Information

 

  • Eastover Psychological & Psychiatric Group of the Carolinas is a direct-pay, or self-pay, practice.  We do not participate on insurance panels and do not file insurance.  

  • Full payment is expected at the time of service.  We will then offer you paperwork that includes all of the information needed for you to file for reimbursement yourself through your insurance's out-of-network benefits.

  • We recommend that you refer to your insurance policy handbook or contact your insurance company so that you fully understand your out-of-network benefits.  Some policies include good out-of-network benefits, while some provide none at all. 

 

Fee Schedule

 

  • The following is a list of the most common types of appointments and their respective fees; charges may differ for shorter or longer appointments, family sessions, etc.

  • Initial evaluation with psychiatrist: $330 for adult; $355 for child/adolescent (under 18)

  • 25-30 minute follow-up appointment with psychiatrist or nurse practitioner: $180 for adult; $190 for child/adolescent

  • 40-60 minute follow-up appointment with psychiatrist or nurse practitioner: $270 for adult; $300 for child/adolescent 

  • Initial evaluation with therapist: $185

  • 45 minute session with therapist: $145

  • 60 minute session with therapist: $155

 

Scheduling Information for New Patients

 

  • Please be aware that not all clinicians may be accepting new patients.

  • Initial evaluation appointments with a Psychiatrist may last from 60 to 90 minutes, depending on clinician preference.  

  • Initial appointments with a Psychologist or Therapist last approximately 60 minutes.

  • If the patient is a minor (under 18), both the child and a parent/guardian must be present for the initial evaluation appointment.

  • Please bring any prior records or reports that you think may be helpful to your clinician to your initial appointment, especially any psychological/educational evaluations.    

  • Please arrive at approximately 30 minutes prior to your scheduled initial appointment and check in at the front desk in order to complete new patient paperwork.  You may download and print out these forms below, fill them out, and bring them to your initial appointment to expedite the process.  If you have completed the paperwork prior to the appointment, you need only arrive 15 minutes prior to the initial appointment.  

 

Forms

 

  • To expedite the check in process at your initial appointment, you can download, print, and fill out some of our forms.

  • For minor (under 18) new patients, please complete this packet of forms: Minor New Patient Forms

  • For adult patients, please complete this packet of forms: Adult New Patient Forms

  • For authorization to release medical information, please complete this form: Release of Information

 

Scheduling Information for Established Patients

 

  • Please call your respective office to schedule an appointment as an established patient.

  • Please arrive at least 5 minutes prior to your scheduled appointment and check in at the front desk. 

  • Follow up appointments with your psychiatrist are generally scheduled for 30-45 minutes, longer as necessary.  

  • Follow up appointments with a therapist are generally scheduled for 45-60 minutes.  

  • If the patient is a minor (under 18) they must be present for the appointment.  If you wish to schedule a parent or family-only session, please discuss it with your clinician.  

  • Please call at least 24 hours prior if you need to cancel an appointment.  Missed appointments and late cancellations are subject to charges.

  • Please note that if you arrive late for your appointment, you may be asked to reschedule. 

 

Prescription Refills and Clinical Questions

 

  • Please call your respective office to request prescription refills, report any clinical concerns, or for medication prior authorizations.

  • Please note that prescriptions for some controlled substances must be written by a physician (as opposed to called in).  Such refills are subject to charges.  These prescriptions may be picked up at the office or mailed to you, at your preference.   

 

Lake Norman

704-987-2560

19900 West Catawba Avenue

Suite 201

Cornelius, NC  28031

Ballantyne

980-213-3530

7810 Ballantyne Commons Parkway

Suite 201

Charlotte, NC  28277